Olivia Wotton Jewellery Stockists

Please contact me if your question is not answered in the FAQs below ..
Olivia Wotton Jewellery accepts payment from all major credit cards through PayPal. You do not need to have an account with PayPal to pay by PayPal, which is one of the world’s most secure online payment options. You can also choose to pay by cheque or bank transfer.

    
Yes, please email me PRIOR to placing your order if you wish to have your purchase shipped to anywhere other than the UK and I can arrange delivery & inform you of the postal charges.
All Olivia Wotton Jewellery is handmade to order therefore dispatch times can vary from 3-14 working days after payment is received. If you would like your Olivia Wotton Jewellery in a hurry please email me once you have placed your order and Olivia will endeavour to get it out to you quicker if at all possible.
All UK orders are posted via Royal Mail's First Class Recorded Delivery & will require a signature upon receipt. International orders are posted via International Signed For™ with Airmail delivery & will also require a signature upon receipt.
UK orders will arrive next business day from date of posting. International orders will arrive within three working days to Western Europe, four working days to Eastern Europe and five working days for the rest of the world. If you would like to enquire about the status of your order please email me.
Each piece of Olivia Wotton Jewellery comes wrapped in pretty acid free tissue paper and presented in an Olivia Wotton Jewellery organza bag. All Olivia Wotton Jewellery will be protected by bubble wrap when being posted & where appropriate will come with care instructions.
Yes! If you live locally or are visiting the South Hams area of Devon, a personal collection can be arranged to avoid postage costs. Please email PRIOR to placing your order to arrange this.
Some larger orders may be subject to customs duties/tax when they reach their destination. Any custom duties/tax levied are the responsibility of the recipient. If you are an EU resident you should not have to pay tax on your order.
All Olivia Wotton Jewellery is priced in GBP (£), to get an accurate estimate of prices in your own currency you can use a free online currency converter such as XE.com
Hopefully you will be delighted with your Olivia Wotton Jewellery once you receive it, however if you are not, please email me within 14 DAYS from receipt and I will try to help. As each piece is handmade to order I am unable to offer returns unless in extreme circumstances. I may however be able to offer an exchange or credit note. Unfortunately studs and earrings cannot be returned or exchanged due to hygiene reasons. Personalised pieces cannot be returned or exchanged. The buyer is responsible for any shipping charges incurred in returning an item unless it has been sent out by mistake, you are advised to use Royal Mail’s First Class Recorded Delivery when returning any items. All items must be returned in original condition and in their Olivia Wotton Jewellery organza bag.
Unfortunately I only do commissions for close friends and family. However if you would like to tweak a design I have already made by changing the semi-precious stones or materials etc please feel free to email me and I may be able to help.
Unfortunately if I have already sold a one off piece I am unable to re-make this item as this would devalue the original & it would lose its appeal of being the only one made. However if you have fallen in love with one of my one off pieces that has been sold please contact me as I may wish to make a similar piece.
Yes! If you are interested in placing a wholesale order of Olivia Wotton Jewellery for your shop, gallery or hotel, please email me with an enquiry.
All silver jewellery can tarnish with time. If worn regularly your silver jewellery will not tarnish as quickly as it will if only worn occasionally. You can polish your Olivia Wotton Jewellery with a soft clean cloth to remove any tarnish and as long as your Olivia Wotton Jewellery DOES NOT contain wood or Acholi beads you can wash with warm water, washing up liquid and a soft small brush like a child's tooth brush, take care not to scratch your Olivia Wotton Jewellery, rinse thoroughly and allow to dry naturally.

I recommend you protect your Olivia Wotton Jewellery by keeping it in the organza bag provided and storing it in a cool dry place. To keep your Olivia Wotton Jewellery looking new, please remember to remove when showering or swimming. Please avoid contact with make-up, perfume, chemicals and deodorant.

Your jewellery should be the last thing you put on & the first thing you take off!
To keep your Freshwater Pearls looking beautiful you need to care for them correctly. Pearls were once living and growing so you will need to make sure that as with all living things they stay out of harm. The most harmful products to a Freshwater Pearl are perfume, hair spray, cosmetics and face creams which tend to come into contact when the Freshwater Pearls are being worn.

These products and other household chemicals, if sprayed near pearls, can build up on the pearl and damage the lustre. The nacre can become marked, dull, pitted and generally loose that marvellous luminous lustre that defines a Freshwater Pearl. Please make sure you put your Olivia Wotton Freshwater Pearl Jewellery on AFTER you have applied make up, perfume, hairspray etc, never before. Do not spray your perfume on the neck or wrist area where the Freshwater Pearls will actually sit and avoid touching your Freshwater Pearls when you have just applied hand cream. As you remove your Freshwater Pearls you can wipe them with a soft damp cloth. Buffing them occasionally with a silk cloth will enhance their shine and lustre. Try not to fling them into your jewellery box or onto your dressing table, but discipline yourself to put them back in their original organza bag. Store strung Freshwater Pearls flat as they won't stretch so quickly as when hung. Do not store Freshwater Pearls in a very dry room, nor in a safe deposit box. Freshwater Pearls appreciate a little moisture so wearing them regularly is important.

For the majority of women the best place to keep your Freshwater Pearls is on yourself! Wearing your Freshwater Pearls gives them the chance to breathe and a clean skin produces natural oils that Freshwater Pearls love. Body warmth and the expression of this fine natural body oil through the skin keeps Freshwater Pearls looking good. Whilst some women can improve the look of Freshwater Pearls there are unfortunately a few other women who may have a more acid balanced skin type and such acid skins can sometimes cause Freshwater Pearls to lose their lustre. However by regularly wiping the Freshwater Pearls after use, you can slow the process down enormously. This is very important as body perspiration is acidic and can eat away at the nacre, likewise the alcohol content of perfume can suck out the moisture from a Freshwater Pearl leaving it brittle. Do not clean Freshwater Pearls using any of the jewellery cleaners made for gold or silver on the market. Such products usually contain an ammonia base. Also do not use the ultrasonic cleaning sets as the vibrations can make the Freshwater Pearls rub against each other and cause scuffing.

When the Freshwater Pearls are old and the lustre is dulling wipe them with a soft damp cloth that has been dipped in a very gentle natural soap solution, next wipe them with a detergent free damp cloth and then allow them to dry flat on kitchen paper. After the Freshwater Pearls have dried, a cloth with a fine smear of olive oil wiped over them will help restore some lustre.
Sterling silver is a worldwide recognised form of precious metal. The fineness of the precious metal content of jewellery and silverware is expressed in parts per thousand. Most Sterling Silver items are hallmarked 925 to indicate it contains 92.5% silver. It is inadvisable to create jewellery from pure silver as it would be too soft for jewellery and is therefore alloyed (mixed) with copper to make it durable. 999 pure silver can however be used as beads in jewellery.
9ct Gold is the most commonly used carat of gold in the UK. The carat refers to the purity of the gold. The fineness of the precious metal content of is expressed in parts per thousand. 9ct Gold items that are large enough are hallmarked 375 to indicate that its gold content is 37.5%.

It is inadvisable to create jewellery from a 100% gold as it would be too soft to be durable. It has to be alloyed (mixed) with other metals such as silver, copper and zinc for it to be durable. The ratio of the alloys used also determines the colour of the metal. For example, a higher proportion of silver is alloyed to the gold to achieve white gold.
18ct Gold is used for fine jewellery. The carat refers to the purity of the gold. The fineness of the precious metal content of is expressed in 24ths. 18ct Gold items that are large enough are hallmarked 750 to indicate that its gold content is 75%.

It is inadvisable to create jewellery from a 100% gold as it would be too soft to be durable. It has to be alloyed (mixed) with other metals such as silver, copper and palladium to alter its properties, strength and colour. The ratio of the alloys used also determines the colour of the metal. For example, a mixture of palladium and silver is alloyed with the gold to achieve white gold.